Return and Refund Policy

Returns

Bundle of Joy Baskets has a 100% satisfaction guarantee. If you or your gift recipient are not completely satisfied, please contact us at sales@bundleofjoybaskets.com.

 

Returns are accepted for 15 days from the purchase date. All purchased items must be unused/unworn/unopened and must include all original items and packaging.

 

*Please note: Return shipping charges are the responsibility of the customer; shipping costs are non-refundable.

 

 

Refunds

After we receive your return and it is inspected, we will send you an email to notify you that we have received your return. A credit will automatically be applied to your credit card or original method of payment.

 

It may take some time before your refund officially posts to your account. If you haven’t received your refund, contact your bank or credit card company to find out what their processing times are for posting refunds.

 

If you’ve done all of this and you still have not received your refund, please contact us at sales@bundleofjoybaskets.com.

 

*Please note: Orders cannot be canceled after you have been provided with a shipping tracking number. Refunds are not issued due to an item not being received on or by a specific date. Please see the Shipping FAQ's for more detailed shipping information.

 

Exchanges

We will only replace items if they are defective or damaged due to our negligence. For shipping damages or loss please file a claim with the shipping provider. If you need to exchange it for the same item, send us an email at sales@bundleofjoybaskets.com.